Corporate IT Solutions

Careers

Corporate IT Solutions is rapidly growing and looking to add to our team. If you like working with state of the art equipment, rock solid networks and live for the challenge, then this is the place for you!

Overview:

Corporate IT Solutions is a systems integrator that specializes in 5 core offerings; Managed Services, Virtualization, Hosted Network Solutions, Disaster Recovery and Microsoft Consulting. We are a VMware Enterprise Partner, Microsoft Gold Partner, Cisco, DELL premier and CITRIX partner. Our strengths are in our employees, unparalleled customer service to our clients, and a solid delivery model that meets and exceeds client expectations. We are hiring team members to compliment our growing business. We are looking to hire the best and brightest engineering talent available to assemble the finest team in our industry.

Corporate IT Solutions strives to nurture a one of a kind, team orientated approach to create a healthy, fun, energetic, and mature working environment. We encourage all of our employees to contribute to the overall success of the company while being rewarded personally and financially. Our unique approach to developing and delivering innovative solutions to our clients yield a client for life result.

A well-diversified, mature portfolio of services from Private Hosted Services, Professional Services and Managed Services offers an attractive roadmap to not only increase your personal knowledge, but allow for professional growth and development. This will only help compliment your thirst for knowledge and career by tying all of the technologies together.

If you desire a great culture, enthusiastic team, a place to feel appreciated for your hard work please apply!

Delivery:

Corporate IT Solutions engages its clients when in need of an upgrade of their new or existing network to determine the best course of action for their technology roadmap and needs. The engineer will assist in developing and driving solutions that will consist of an onsite audit, breakdown of the day to day workflow, existing infrastructure and its liabilities, remote locations and LAN/WAN topologies. Then the ability to create a proposal with recommended vendor’s solutions and implementation to whether it’s to remain local/onsite or hosted within our datacenter. These efforts will be shared within several of our internal teams. Once the project is completed it is then handed to our internal MSP team for day to day support.

Director of Professional Services

Description

Responsible for the provisioning of the highest quality of services delivery in all implementation, sales and training engagements with customers. To ensure that CITS achieves revenue and profit targets by effectively managing the professional services team and by developing revenue growth within the existing customer base. To establish, implement, develop, and control best practices for IT project management delivery. This includes defining and documenting all policies and processes of project lifecycles in order to deliver these projects according to scope, plan and within budget. The Director of Professional Services will also create formal methodologies for defining project key performance metrics and allocating resources.

The key areas of responsibility for the Director of Professional Services include:

• Professional Services Delivery
• Classroom Training Delivery
• Leadership
• People Management
• Teamwork
• Knowledge

Principal Responsibilities

Service Delivery

• To ensure that the Professional Services revenue and utilization targets are met and that maximum profitability is achieved.
• To be responsible for overseeing the project management and delivery of CITS Solutions to customers, focusing on maximizing billing capabilities.
• To manage the professional services team, including project managers, business analysts, implementation consultants and training consultants to ensure that customer expectations are correctly set and achieved at all times.
• To promote and maintain the highest level of processes, best practice and knowledge sharing within the Professional Services team to ensure that the quality and consistency of delivery is outstanding at all times.
• To work closely with the Sales Team in formulating estimates for PS implementations.

Job Description

• To ensure that thorough and successful handover of new projects from Sales to Services are conducted so that all project success criteria and expectations are noted, risks and issues flagged up, commercial structure established for billing, and any other project specific requirements captured.
• To develop best practices, techniques, and tools for project planning, project management, milestone and deliverable tracking, project escalation, commercial management of projects, project communication, and key performance indicators.
• To establish effective communication and expectation management techniques and to ensure that these are implemented to all project stakeholders on every project in a clear and concise fashion.
• To ensure that project success criteria is agreed and disseminated to involved parties throughout project lifecycles.
• To communicate project management standards and techniques to the appropriate staff.
• To ensure that clarity about project stakeholders’ roles and responsibilities are implemented on every project.
• To ensure that project budget controls are implemented on all projects.
• To accept and assess status reports, change requests, escalation requests and requirements documentation to ensure smooth project progression.
• To ensure that methodology compliance is strictly implemented on all projects, including customer sign off for each project stage.
• To ensure that effective weekly processes are implemented to track and monitor all project progress, risks and customer satisfaction.
• To negotiate rates with and employ Contractors and Partners where necessary to deliver specialist consultancy.
• To troubleshoot problem areas and to mitigate project risks.
• To ensure the Director of Professional Services and VP of Sales or Sales Person carry out a Post Implementation Review with the customer for each Project.
• To conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• To identify and resolve issues and conflicts within and between various project teams.
• To effectively manage utilization levels of professional services staff and to ensure allocation to projects maximizes utilization.
• To ensure that cross training of Project Engineers is carried out so that each engineer has the capability to Train or Consult upon two or more products so that Project Engineer non-chargeable “bench time” is minimized.
• To ensure that wherever possible Classroom Training is utilized as part of the Implementation Methodology and that Classroom Training is promoted at all times.
• To ensure that all Training documentation is maintained by the Professional Services Team to a high level of accuracy and quality.
• To identify opportunities for new service offerings such as e-learning or additional business opportunities to enhance value added services and support growth of the business.
• To ensure customer billing for time and expenses is at all times maximized, accurate and up to date.
• To ensure that regular reports and updates are provided to the CEO and senior management team.

Leadership

• To formulate and ensure implementation of departmental strategy, policy and procedures, ensuring that they are fully aligned and integrated with the business strategy to ensure that the company vision and key result areas are achieved.
• To be responsible for the effective management of the departmental budget and delivery of departmental performance standards without compromising on service or quality, to ensure the achievement of maximum profitability and growth in line with the company targets.
• To ensure that every opportunity is taken to evaluate, coach and develop team members to build self-confidence and capability and to ensure that the team is upgraded and operates to the highest possible standard
• To lead by example, exuding positive energy and enthusiasm, inspiring others, encouraging teamwork and co-operation and ensuring that team members live and breathe the company vision and values at all times
• To provide regular reports and analysis to the CEO and senior management team to ensure awareness and understanding of departmental statistics and performance.

People Management

• To be responsible for the overall management, development and assessment of the entire Professional Services team and for the achievement of revenue and profit objectives across the business in line with the agreed annual targets.
• To lead, coach and motivate the Professional Services team, ensuring understanding of the company vision and values, utilization and revenue targets, maximum teamwork and co-operation with all areas and divisions of the company and the highest levels of service provision.
• To work with HR Manager to ensure that objectives are set and performance appraisals are conducted for each member of the team, ensuring that all have the appropriate skill set to achieve their objectives and are competent in their roles.
• To be responsible for assessing training needs and ensuring that the relevant level of training, development and coaching is available to all team members, that training needs are met, aiming to improve chargeable utilization, organizational effectiveness and that everyone is encouraged and supported in their professional development, giving employees the best opportunities to develop their abilities and careers within the group.
• To work with individual Professional Teams members to evaluate ways to increase their individual chargeable utilization.
• To ensure that company policies are implemented consistently and that fairness, reasonable standards in the treatment of people, equal opportunities and work life balance are maintained to create a positive work environment and minimize risk of action taken against the company.

Teamwork

• To work as part of a team to achieve the group and departmental standards.
• To work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency, revenue and profitability.

Customer Service

• To provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.
• To communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.
• To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.

Knowledge

• To ensure a complete and thorough level of understanding and knowledge of CITS products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported by the department.
• To ensure a good level of understanding and knowledge of best practice methodologies for professional services implementation, project management, customer education and learning.
• To ensure a thorough knowledge and understanding of company and department targets for revenue and profit, and administration and billing procedures and systems.
• To have a complete understanding of customers business drivers and needs in order to give a credible service and to maximize opportunities for additional revenues via Business Improvement consulting engagements and re-implementations and/or opportunities for additional CITS products and services.
• To take responsibility for own personal development in line with agreed annual performance objectives.
• To be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and company’s performance.
• Such other duties as the management may from time to time reasonably require.

Knowledge, Experience, and Qualifications

Essential Skills

• You will need to demonstrate extensive Professional Services experience of a similar nature in a highly competitive environment. Previous experience of at least 5 continuous years within the IT consulting industry is required.
• Ability to work at all levels with both the commercial teams and technical teams within the business is crucial to the success of this role.
• Previous experience of working on solutions projects from sales handover to technical implementation and delivery and sign off essential.
• Extensive experience in client management and/or consultancy.
• Familiarity with ITIL and PMI or similar project management approach.
• Proven strategic aptitude and ability.
• Proven ability to manage revenue, cost and profitability performance versus target is essential.
• Previous experience within a fast paced environment, executing tasks in a high-pressure environment is crucial.
• Demonstration of delivering ROI and strong leadership skills are a prerequisite.
• Ability to evaluate and drive change across the business to translate business requirements into actionable plans and strategies.
• Advanced interpersonal, written, and oral communication skills.
• Adept at conducting research into project-related issues and products.
• Must be able to learn, understand, and apply new technologies.

Competencies Required

• Ability to form strong and mutually beneficial business relationships with external customers.
• Tenacious, Highly energized and motivated, high level of commitment and passionate about achieving levels of service excellence.
• Results driven with good business judgement – Good commercial understanding and mindset.
• Ability to work under pressure, in a target driven environment.
• Strong people management skills with previous team management experience being essential and the ability to motivate others to deliver.
• Strong project management skills.
• Strong familiarity with ConnectWise or similar systems.
• Excellent communication skills, consultative approach and able to influence others to support objectives.
• Solution orientated with a positive, can-do attitude.
• Articulate.
• Ability to interpret and utilize data to contribute to strategic decisions.
• Confident and able to work alongside strong personalities within the business.
• Strong negotiation and influencing skills.
• Calm and objective with ability to listen and provide stability and direction.
• Strong analytical skills.
• Track record and reputation for integrity, respect, follow through, accountability and results.
• Experience in developing and deploying project best practices, policies, procedures, and processes.
• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Ability to defuse tension among and between project teams and customers, should it arise.
• Relevant business or technology Degree or equivalent with experience of people management.
• Strong technical skills.
• Strong management skills.

Personal Attributes

• Passionate about customer satisfaction
• Amicable, yet assertive
• Results oriented, with a “get it done” attitude
• Resourceful and improvisational
• Patient
• Very good ego-management skills
• Team Player
• Analytical
• Communicative
• Energetic
• Focused
• Self-Disciplined
• Credible
• Highly professional always striving for excellence
• Positive in outlook
• Self-Starter
• Sense of urgency
• Initiator
• Attention to detail
• Refuse-to-lose mentality

This job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently.

Reporting

• Department: Professional Services
• Reports to: CEO

Solution Architect – Pre-Sales

Corporate IT Solutions is looking for Pre-sales professionals with an engineering background with a minimum of 7 years’ experience in the field consulting, designing and implementing virtual datacenter technology solutions.

The successful candidate will need an in-depth understanding of industry leading virtualization, networking, and storage products from both a design and engineering perspective. The candidate will be able to demonstrate knowledge of all aspects of the virtualization and storage space including hypervisor, fault tolerance and high availability configurations, management and automation tools, virtual desktop infrastructure (VDI) and operational components of a successful datacenter including the back end storage data protection methodologies and networking infrastructures which support a virtual environment.

The five core responsibilities of this position encompass: pre-sales engineering support, in house training to the sales teams, client presentations on areas of expertise, creating and maintaining relationships with partners used for consultation and implementation as well as performing services where appropriate.

Essential Duties Include:

• Pre-Sales consultation to include travel and conference calls with Sales teams.
• Perform needs analysis, information gathering on client expectations and technical baselines for writing or technical review of Statements of work.
• Effectively communicate solutions architecture to the customer, third parties and the project teams by creating and delivering presentations and/or training.
• Ensure that proposals are technically sound, deliverable, competitive and representative of market leadership in the application of technology to addressing business issues.
• Ensures effective client engagement and stakeholder management during assignment (may include management of subcontractors and partners).
• Perform consultation, implementation, documentation and knowledge transfer for billable engagements.
• Provide technical reviews and reviews of both existing and potential manufacturers for their technical competency.
• Develop strong partnerships with existing service provider partnerships.
• Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate.
• Perform or oversee internal training of the Account Executives, Business Development Managers and Sales Development Managers.
• Work with the Professional Services organization to maintain both company and department goals.
• Bring new ideas and methodologies to improve the department.

Ideal candidates will have excellent communication, presentation and organizational skills and have the ability to write technically for pre-sales work and project documentation.

Minimum qualifications:

• VMware VCP certification highly recommended
• Cisco switching and fibre channel experience
• Dell Rack and Blade servers
• Dell EqualLogic and Compellent experience
• Significant background in core datacenter technologies to include networking, storage, server/blades, backup and recovery strategies – certifications a plus
• Ability to interface with sales, other support departments and service providers

Products Supported:

• VMware (all product lines including vSphere, View, vApp, SRM), Veeam, and many other 3rd party virtualization platform vendors
• Citrix XenApp and XenDesktop
• CommVault or other backup products
• Servers and Blades from Dell
• EqualLogic and Compellent storage
• Cisco networking both IP and Fibre Channel

Microsoft and VMware Engineers

Engineering:

The ideal candidate will have a minimum of 5 years experience in the Microsoft/VMware migration and implementation background with a system integrator and have delivered the same or very similar projects and network designs. Time in the trenches dealing with clients and expectations, working as a teammate and not on his/her own agenda, respectful of established protocols, process and implementation designs, deep understanding of the daily dynamics of a fast paced company, a working knowledge of LAN/WAN architectures along with routing, switching and firewall experience, VMware consolidation and implementations of 5 hosts or more along with a SAN, Documentation and Visio experience, Entrepreneurial mind set, and an overall positive and winning attitude. Requires travel 75% of the time within 45 miles of Boston.

Requirements:

As a senior member of the Corporate IT Solutions team, you will be responsible for design and implementation of projects, and production support activities. The position centers on VMware and Storage Administration, Design, Implementation, Migration strategies and support. You will provide technical leadership and operational support to peers within the Engineering dept. Work will entail product evaluations/versions and upgrade implementations, project tasks for systems/network expansion, support, and monitoring systems. Lead system design and performance evaluation efforts. Will direct/lead projects within our team.

SUPPORT SYSTEMS – Systems administration responsibilities include VMware virtualization technologies, systems monitoring/management. Develop and provide specifications for server, OS, software configurations and storage platforms.

LEAD PROJECTS – Lead project teams for Corporate IT Solutions initiatives. Collaborate with team members and company-wide Engineers to perform assigned tasks. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.

MAINTAIN SECURITY – In accordance with company and divisional security directives, deploy, maintain, and enhance the security of servers through administrative, preventive, detective, and reactive controls, such as change and configuration management.

PROVIDE OPERATIONAL SUPPORT – Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third-level end-user support as needed.

PROVIDE TECHNICAL LEADERSHIP – Prepares proposals and technical project plans. Develop solutions to customer business requirements, technical problems and/or engineering of systems/applications. Collaborates with company-wide engineering and other forums to develop technical solutions and enhancements. Assists in developing the technical skills of less-experienced peers. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.

Citrix and Virtualization Engineers

Job description:

As a senior member of the Corporate IT Solutions team, you will be responsible for design and implementation of,projects, and production support activities. The position centers on Application Delivery, Desktop Engineering, and Citrix systems administration, Design, implementation and support. You will provide technical leadership and operational support to peers within the Engineering dept. Work will entail product evaluations/versions and upgrade implementations, project tasks for systems/network expansion, support, and monitoring systems. Lead system design and performance evaluation efforts. Will direct/lead projects within our team.

SUPPORT SYSTEMS – Systems administration responsibilities include Desktop and Server OS, Citrix, applications-related administration, perimeter device administration, virtualization technologies, systems monitoring/management. Develop and provide specifications for desktop hardware, OS, and software configurations.

LEAD PROJECTS – Lead project teams for Corporate IT Solutions initiatives. Collaborate with team members and company-wide Engineers to perform assigned tasks. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.

MAINTAIN SECURITY – In accordance with company and divisional security directives, deploy, maintain, and enhance the security of server and desktop systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans. Participate in BCP and/or Audit program initiatives as needed.

PROVIDE OPERATIONAL SUPPORT – Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third-level end-user support as needed.

PROVIDE TECHNICAL LEADERSHIP – Prepares proposals and technical project plans. Develop solutions to customer business requirements, technical problems and/or engineering of systems/applications. Collaborates with company-wide engineering and other forums to develop technical solutions and enhancements. Assists in developing the technical skills of less-experienced peers. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.

Requirements:

-5+ years of progressive hands-on experience with Citrix technologies (e.g., XenApp6/ Presentation Server, Citrix Access Gateway, Advanced Access Controls, XenDesktop6) in an enterprise network environment, demonstrating extensive knowledge of Citrix-based application delivery principles and practices

-5+ years of progressive hands-on experience with Windows 2000/2003/2008 Server in an enterprise network environment, demonstrating extensive knowledge of Microsoft-based system principles and practices

-3 years experience with VMware ESX and related server and desktop virtualization (VDI) technologies is highly desirable

-Experience with current Dell server-class hardware and related equipment (e.g., SAN-attached storage) is required; Dell blade systems is highly desirable

-Microsoft and Citrix certifications (preferred)

-Experience in an medium-to-large enterprise AD environment; advanced GPO development and deployment

-Good understanding of network engineering and security principles (e.g., protocols, routing, switching, filtering, firewall rules, etc.)

-Excellent project and time management skills; proven ability to function as team leader for multiple activities

-Excellent analytical and problem resolution skills

-Excellent customer service skills, including end-user support experience

-Excellent verbal and written communication skills, as demonstrated by technical synopses, white papers, presentations, etc.

-Must thrive in a collaborative work environment with a passion for sharing knowledge and ideas with others

-Bachelor’s degree in Computer Science or a related discipline, or equivalent education/professional work experience

MSP Tier One Engineers

Job Description:

Under general supervision, provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. In-State travel required as needed.

Scope:

The Tier 1 Helpdesk Technician fields all Helpdesk calls from clients and creates the initial service ticket of the client’s request or problem; resolves all first level end-user problems over the phone; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch; and dispatches appropriate resources for problems that cannot be resolved remotely.

Primary Responsibilities:

Primary responsibilities are descriptive and not restrictive in nature.

1. Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively.

2. Provides one-on-one end-user problem resolution over the phone for client (PC) software and connectivity.

3. Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely.

4. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems.

5. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.

6. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements as needed.

7. Acts as remote hands for engineering staff onsite as needed.

8. Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.

9. Provides assistance to Tier 2 staff with problem research and documentation.

EMPLOYMENT STANDARDS

Ability To:

Deliver technical customer support over the phone in a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.

Knowledge Of:

Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure.

Minimum Qualifications:

Candidates must meet the minimum qualifications as detailed below, or have an equivalent of documented experience. Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities.

Education:

MCP (Microsoft Certified Professional) desired. Any Candidate that does not hold an MCP, but does hold equivalent experience can work toward compliance as part of a performance improvement plan agreement.

Experience:

One year providing end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

Special Requirements:

Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must have access to a reliable vehicle and valid driver’s license.

Benefits:

Corporate IT Solutions strives to nurture a one of a kind, team orientated approach to create a healthy, fun, energetic, and mature working environment. We encourage all of our employees to contribute to the overall success of the company while being rewarded personally and financially. Our unique approach to developing and delivering innovative solutions to our clients yield a client for life result.

A well-diversified, mature portfolio of services from Private Hosted Services, Professional Services and Managed Services offers an attractive roadmap to not only increase your personal knowledge, but allow for professional growth and development to help compliment your thirst for knowledge and career by tying all of the technologies together.

If you desire a great culture, enthusiastic team, a place to feel appreciated for your hard work please apply!

We offer very competitive pay/ bonus programs and a comprehensive benefits package including:

• Medical/Dental/Vision Coverage
• Medical and Dependent Care Flexible Spending Accounts
• 401k Retirement Plan with a Generous Company Match
• Vacation/Sick/Floating and Holiday Pay
• Reimbursed Mileage and Parking
• Bonus and Incentive Plans
• Overtime Availability
• Certification and Testing Reimbursement
• Cisco/Microsoft/CITRIX/VMware Certification Training
• Full Access to our Datacenter Lab for Training
• Company Outings and Team Building Events
• Free Lunch Fridays

Submit your Resume here.