Careers
Corporate IT Solutions is rapidly growing and looking to add to our team. If you like working with state of the art equipment, rock solid networks and live for the challenge, then this is the place for you!
Overview:
Corporate IT Solutions is a systems integrator that specializes in 5 core offerings; Managed Services, Virtualization, Hosted Network Solutions, Disaster Recovery and Microsoft Consulting. We are a VMware Enterprise Partner, Microsoft Gold Partner, Cisco, DELL premier and CITRIX partner. Our strengths are in our employees, unparalleled customer service to our clients, and a solid delivery model that meets and exceeds client expectations. We are hiring team members to compliment our growing business. We are looking to hire the best and brightest engineering talent available to assemble the finest team in our industry.
We seek a systems engineer experienced and well versed in these vendors’ technologies and solutions to implement and design Windows networks including Active Directory, Exchange, SBS, VMware implementations and SAN.
Delivery:
Corporate IT Solutions engages its clients when in need of an upgrade of their new or existing network to determine the best course of action for their technology roadmap and needs. The engineer will assist in developing and driving solutions that will consist of an onsite audit, breakdown of the day to day workflow, existing infrastructure and its liabilities, remote locations and LAN/WAN topologies. Then the ability to create a proposal with recommended vendor’s solutions and implementation to whether it’s to remain local/onsite or hosted within our datacenter. These efforts will be shared within several of our internal teams. Once the project is completed it is then handed to our internal MSP team for day to day support.
Microsoft and VMware Engineers
Engineering:
The ideal candidate will have a minimum of 5 years experience in the Microsoft/VMware migration and implementation background with a system integrator and have delivered the same or very similar projects and network designs. Time in the trenches dealing with clients and expectations, working as a teammate and not on his/her own agenda, respectful of established protocols, process and implementation designs, deep understanding of the daily dynamics of a fast paced company, a working knowledge of LAN/WAN architectures along with routing, switching and firewall experience, VMware consolidation and implementations of 5 hosts or more along with a SAN, Documentation and Visio experience, Entrepreneurial mind set, and an overall positive and winning attitude. Requires travel 75% of the time within 45 miles of Boston.
Requirements:
As a senior member of the Corporate IT Solutions team, you will be responsible for design and implementation of projects, and production support activities. The position centers on VMware and Storage Administration, Design, Implementation, Migration strategies and support. You will provide technical leadership and operational support to peers within the Engineering dept. Work will entail product evaluations/versions and upgrade implementations, project tasks for systems/network expansion, support, and monitoring systems. Lead system design and performance evaluation efforts. Will direct/lead projects within our team.
SUPPORT SYSTEMS – Systems administration responsibilities include VMware virtualization technologies, systems monitoring/management. Develop and provide specifications for server, OS, software configurations and storage platforms.
LEAD PROJECTS – Lead project teams for Corporate IT Solutions initiatives. Collaborate with team members and company-wide Engineers to perform assigned tasks. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.
MAINTAIN SECURITY – In accordance with company and divisional security directives, deploy, maintain, and enhance the security of servers through administrative, preventive, detective, and reactive controls, such as change and configuration management.
PROVIDE OPERATIONAL SUPPORT – Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third-level end-user support as needed.
PROVIDE TECHNICAL LEADERSHIP – Prepares proposals and technical project plans. Develop solutions to customer business requirements, technical problems and/or engineering of systems/applications. Collaborates with company-wide engineering and other forums to develop technical solutions and enhancements. Assists in developing the technical skills of less-experienced peers. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.
Citrix and Virtualization Engineers
Job description:
As a senior member of the Corporate IT Solutions team, you will be responsible for design and implementation of,projects, and production support activities. The position centers on Application Delivery, Desktop Engineering, and Citrix systems administration, Design, implementation and support. You will provide technical leadership and operational support to peers within the Engineering dept. Work will entail product evaluations/versions and upgrade implementations, project tasks for systems/network expansion, support, and monitoring systems. Lead system design and performance evaluation efforts. Will direct/lead projects within our team.
SUPPORT SYSTEMS – Systems administration responsibilities include Desktop and Server OS, Citrix, applications-related administration, perimeter device administration, virtualization technologies, systems monitoring/management. Develop and provide specifications for desktop hardware, OS, and software configurations.
LEAD PROJECTS – Lead project teams for Corporate IT Solutions initiatives. Collaborate with team members and company-wide Engineers to perform assigned tasks. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.
MAINTAIN SECURITY – In accordance with company and divisional security directives, deploy, maintain, and enhance the security of server and desktop systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans. Participate in BCP and/or Audit program initiatives as needed.
PROVIDE OPERATIONAL SUPPORT – Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third-level end-user support as needed.
PROVIDE TECHNICAL LEADERSHIP – Prepares proposals and technical project plans. Develop solutions to customer business requirements, technical problems and/or engineering of systems/applications. Collaborates with company-wide engineering and other forums to develop technical solutions and enhancements. Assists in developing the technical skills of less-experienced peers. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.
Requirements:
-5+ years of progressive hands-on experience with Citrix technologies (e.g., XenApp6/ Presentation Server, Citrix Access Gateway, Advanced Access Controls, XenDesktop6) in an enterprise network environment, demonstrating extensive knowledge of Citrix-based application delivery principles and practices
-5+ years of progressive hands-on experience with Windows 2000/2003/2008 Server in an enterprise network environment, demonstrating extensive knowledge of Microsoft-based system principles and practices
-3 years experience with VMware ESX and related server and desktop virtualization (VDI) technologies is highly desirable
-Experience with current Dell server-class hardware and related equipment (e.g., SAN-attached storage) is required; Dell blade systems is highly desirable
-Microsoft and Citrix certifications (preferred)
-Experience in an medium-to-large enterprise AD environment; advanced GPO development and deployment
-Good understanding of network engineering and security principles (e.g., protocols, routing, switching, filtering, firewall rules, etc.)
-Excellent project and time management skills; proven ability to function as team leader for multiple activities
-Excellent analytical and problem resolution skills
-Excellent customer service skills, including end-user support experience
-Excellent verbal and written communication skills, as demonstrated by technical synopses, white papers, presentations, etc.
-Must thrive in a collaborative work environment with a passion for sharing knowledge and ideas with others
-Bachelor’s degree in Computer Science or a related discipline, or equivalent education/professional work experience
MSP Tier One Engineers
Job Description:
Under general supervision, provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. In-State travel required as needed.
Scope:
The Tier 1 Helpdesk Technician fields all Helpdesk calls from clients and creates the initial service ticket of the client’s request or problem; resolves all first level end-user problems over the phone; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch; and dispatches appropriate resources for problems that cannot be resolved remotely.
Primary Responsibilities:
Primary responsibilities are descriptive and not restrictive in nature.
1. Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively.
2. Provides one-on-one end-user problem resolution over the phone for client (PC) software and connectivity.
3. Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely.
4. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems.
5. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
6. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements as needed.
7. Acts as remote hands for engineering staff onsite as needed.
8. Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.
9. Provides assistance to Tier 2 staff with problem research and documentation.
EMPLOYMENT STANDARDS
Ability To:
Deliver technical customer support over the phone in a call center environment; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
Knowledge Of:
Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure.
Mimimum Qualifications:
Candidates must meet the minimum qualifications as detailed below, or have an equivalent of documented experience. Equivalency decisions are made on the basis of a combination of education and experience that would likely provide the required knowledge and abilities.
Education:
MCP (Microsoft Certified Professional) desired. Any Candidate that does not hold an MCP, but does hold equivalent experience can work toward compliance as part of a performance improvement plan agreement.
Experience:
One year providing end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Special Requirements:
Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must have access to a reliable vehicle and valid driver’s license.
Benefits:
Join Corporate IT Solutions team and watch your career grow! We offer competitive pay/ bonus program and a comprehensive benefits package including:
- Medical/Dental/Vision Coverage
- 401k Retirement Plan with a Generous Company Match
- Medical and Dependent Care Flexible Spending Accounts
- Vacation/Sick/Floating and Holiday Pay
- Certification and Testing Reimbursement
- Cisco/Microsoft/CITRIX/VMware Certification Training
- Company Outings and Team Building Events
- Free Lunch Fridays
Submit your Resume here.